What action should be taken if a customer asks for less cream or sugar?

When a customer asks for less cream or sugar, going down one size in numbers is appropriate because it helps to adjust the overall sweetness or creaminess of the beverage without completely altering the drink. A smaller size typically means less liquid, which in turn results in a proportionately lower amount of cream or sugar if those ingredients are added by volume. This approach ensures that the customer receives a drink that better meets their preferences while still enjoying the same overall flavor profile.

Choosing the same size without considering the customer's request might lead to a drink that doesn't align with their taste. Recommending a different drink, while sometimes appropriate, might not be necessary if the customer is mainly looking to adjust their current order. Ignoring the request altogether fails to accommodate the customer's preference, which could lead to dissatisfaction and impact the customer experience negatively.